Episode Description:
Want to sell high ticket products without high pressure sales? In this interview Tiji reveals how to use the low pressure selling system that heβs using to generate millions of dollars per year.
Links:
To find out more about Tijiβs low pressure sales process, The Unselling System:
Transcription Episode 64: Low Pressure Sales Techniques For Higher Sales And Happier Customers With Tiji Thomas
Welcome to the Project Ignite Podcast, a podcast designed to skip the hype, skip the BS, and bring you real actionable tips and strategies to help you grow your business and income on the internet. This is your host, Derek Gehl.
Today weβre going to be discussing how to sell high-ticket products with low pressure sales techniques. One of the fastest ways to increase your profits is to add a premium offering to your product lineup, or I mean, to put it bluntly, itβs hard to get rich selling cheap products only.
Hereβs the thing. To successfully sell higher ticket items, it does require a very specific skillset and a process, and I can tell you that thereβs a right way and a wrong way to sell high-ticket items.
If you sell them in the wrong way using high pressure tactics, youβre going to end up with potentially unhappy customers, refunds, chargebacks, or even a damaged reputation.
Thatβs why Iβm looking forward to todayβs interview because our guest is an expert at building, and developing, and teaching people how to create sales processes to sell high ticket items using a low pressure sales process that creates huge results and happy customers. He has the results to prove it, directly generating millions of dollars in sales every year with this system.
Without further ado, Iβd like to welcome Tiji Thomas to the show.
Tiji, thanks for joining me today.
Hey, Derek. Thank you for having me. Iβm really looking forward to talking about low pressure sales.
Absolutely. Now, before we get started, can you just take a second and expand on the introduction I just gave you and more specifically, share your journey to becoming this sales expert and entrepreneur? How did you get here?
Yeah, absolutely. Iβve actually been selling or in the sales industry for about 20 β¦ probably close to 26 years, and I started at a young age because I was entrepreneurial when I was in my teens, and the sales process period just always excited me.
I was like, βWell, itβs always cool how thereβs a give and a take,β and my parents had a retail store when I was growing up. The whole sales atmosphere really got me excited, so I started doing sales at a young age.
Now, what really turned me on to a question-based approach was when I was younger, as I graduated university, I worked with a special math program because my degree was in math, math and engineering as a minor, and we went into the inner city schools because I grew up in Philadelphia, and we taught children. Mainly, fourth, fifth, and sixth graders how to do calculus and algebra.
Now, if your listeners are saying, βWait a second, they donβt even teach that till eighth or ninth grade,β theyβre absolutely right. It was awesome because really, if you think about certain types of exponentiation and all that, itβs just multiplication, right?
When kids learn how to do that starting grades 4 and 5, it was amazing that these young children, 9, 10-year-olds were getting these concepts, but the way that we were teaching them were just 2 questions. We used the Socratic, which based on Socrates, a philosopher asking these questions, the Socratic way of teaching, so all I did was ask questions for 11 years. I did that for 11 years.
As I was doing that, it really helped my sales side too because we were only allowed to ask questions. A lot of what I learned in terms of low pressure sales, I actually learned during that time because when I first got into industry, I was following a lot of the well-known names out there.
Even though there was success behind, it seemed like there was a little bit of high-pressure associated also, so I continually started trying different things. My main focus with low pressure sales was always, βI want to sell where I want to be sold to.β
I know thereβs some high-pressure things that people do out there, and Iβve talked to people that do that type of selling, and they all tell me the same thing. Theyβre like, βMan, I never want to be sold toΒ the way that I sell,β
Itβs weird that they just donβt want that, so Iβm thinking, βHeck, why donβt you just sell the way that you want to be sold?β To me, it makes sense to use low pressure sales, so thatβs how I started going down this path of trying to fine-tune this process. Iβve always been a student of people to see why people do the things that they do, but Iβve always looked on myself when I was out as a consumer.
I just started working on different things with low pressure sales, and thatβs how the No Pressure Sales System that Iβm known for with certain people in the marketing industry came about because I put together this system that you can use for low-ticket, but I sell up to $100,000 in coaching packages right now using this low pressure sales system.
Itβs really effective with high-ticket because youβre taking people through a low pressure sales process. Nobody is going to really give a check for $5,000, $10,000, $20,000, $30,000 or more without having some kind of connection, right?
They have to feel like theyβre being heard. They have to feel that theyβre getting value, so when I consult with my students, when I work with my future customers, Iβm always trying to build that connection, always get that value.
Thatβs where the low pressure sales journey has come. Itβs gone from really just not liking the way that I was being asked to sell to learning more about how to ask the proper types of question to implementation.
Thereβs a lot more to low pressure sales. I know we have a limited time, but right now, this is β¦ I just love my life.
I love everything that I do because Iβm working with the people that are truly wanting to change and make the marketplace better, so the clients that I work with really are β¦ βCan you help me? Iβm trying to increase my sales, but I want to do it the right way.β
Iβm working with students that are really excited about learning how to sell the right way that Iβm doing myself. Yeah. Iβm absolutely happy, and Iβd be more than happy to share the low pressure sales processβ¦ If you have some specific questions to see how I can help, thereβs β¦
I do.
Awesome, awesome.
Yeah. Iβve got some specifics about low pressure sales. Now, before we get in because I really want to dig into the No Pressure Selling System that youβve developed because β¦ First of all, I think that not only does it sound effective, but it also sounds like a nicer way to sell for people who donβt like to sell. It just sounds better.
But before we get into low pressure sales, letβs look at some of the different models that you see out there right now, and what are the mistakes that youβre seeing other people making whether itβs call centers, or sales floors, or in-house sales teams, or sales processes? What are the mistakes you see?
One of the main things that I see is the approaches that arenβt necessarily customer-centered approach, and the reason thatβs really important is a lot of times, when thereβs a company that works out their metrics and they look at the net, thereβs a big percentage of that that goes towards refunds.
Itβd also be a decreased lifetime value for a customer because somebody may buy from you once, but if they donβt buy again, that LTV, the Lifetime Value the customer is going to give to you is going to go down. Also, youβre setting aside time for their support to deal with customer complaints.
The thing is you can β¦ you make money. You can really make money with the high-pressure approach, but thereβs a lot of negatives to it also.
The main thing I would say is that a lot of times, salespeople in their mind, theyβre like, βYou know, Iβve got a good product. I know itβs a good product. I believe in it. The customer needs to have my product because they need it. Therefore, I can sell and do it the way that I want to almost forcibly sell them because in my mind, I know itβs a good thing that Iβm doing.β Right?
Mm-hmm.
Again, the salespersons that I see tend to do it from a βmeβ attitude. Itβs, βI β¦ this. Iβm going to get this.β A lot of times, it just feels like thereβs like a big testosterone type of push like, βOkay. Itβs me against them,β type of attitude. Thatβs probably the biggest thing that I see.
When I work with customers on low pressure sales, they have a really good engaging experience. The other thing is I give them a lot of power. The questions that I ask really empower them to the point that any time thereβs a transaction, the best salesperson is not going to be you, right? Itβs going to be them.
Mm-hmm.
When your future customer really makes these decisions based on the questions youβre asking, they hear themselves speak. Theyβre like, βWow, I do have this issue. I do have this problem.β
Low pressure sales is just so much more powerful, so the reason I hardly ever get refunds, I donβt get complaints β¦ I got a high lifetime value from my customers because they keep coming back and getting other products because the way that I work β¦ talk to them and deal with them, and at the end of the day, because Iβve actually taken myself out of the equation where Iβve detached myself that I made it so β¦ Iβm going to help these individuals out.
Since low pressure sales has been my focus, my income goes up automatically because I detached myself from the sale and do something to help them. What I want is to make more money obviously, but I want to do it as I help people, so if I help people and do it the right way, Iβm going to make money also.
Whereas if I just go out to get a commission and thatβs my main focus, I donβt do right by the customer, therefore, what I wanted from the beginning is going to go down.
You know what I mean?
Mm-hmm.
To me, the main thing with low pressure sales is making sure the customerβs needs β¦ first of all, that theyβre heard, which is β¦ I think I didnβt talk about the β¦ A lot of times, customers do not listen too. Itβs more the salesperson doing the talking.
If you let the customer be heard and you address what their problems are, you provide value, and everything else should combine from that.
Okay. Now, letβs dig into low pressure sales and actually β¦ Letβs walk through the process. Okay?
I think the best way to do that is to β¦ When you get on a call with somebody, what does this low pressure sales process look like? What are the questions that youβre asking? I donβt know what the best way to demonstrate this is, but if you want to come up with a mock scenario here, thatβs great.
Give people an idea of what this low pressure sales process looks like from opening through to taking them to a point where theyβre willing to make that investment.
Sure. When I teach my low pressure sales system to individuals, just to simplify it, I break it up into 4 parts, and I break it up into a connection or connecting part, a discovery, a presenting, and then a close.
Now, the low pressure sales close, I personally β¦ I call it βMBO.β MBO, which stands for βMutually Beneficial Outcome.β Instead of me talking about closing to people, Iβd like to talk about having an MBO because to me, itβs a win-win situation. I still use the word βcloseβ because most people donβt know what an MBO is, right?
Yeah.
I use them interchangeably, but I let them know, βHey, listen. You want that ending to be mutually beneficial as long as thereβs a win-win.β I break it up that way.
Most of the students that I work with in low pressure sales are typically right now doing internet marketing. They may be doing selling of some kind of product from a Facebook ad or some sort of ad where it leads them to a webinar.
For the webinar, theyβll go to a free strategy session. On that strategy session, either they or somebody on their team were making calls, trying to hopefully provide value, but also get some sort of signature on the line, contract to do monthly coaching or what not.
I also work with people that do just straight affiliate or maybe network marketing also where theyβre having to call people on the phone. Even though you can use the low pressure sales technique that I teach face to face, my specific strength in the niche I work with is phone sales, so if youβre on the phone, thatβs the most powerful way to use what I teach.
I show people how to connect with individuals when you first get on the phone and something a little bit before that Iβll share with you in just a minute. Then, thereβs a discovery where β¦ Now, this is where the sale is made.
The other thing is a lot of times, people think the sale in certain high pressure type of scenarios are made at the end. In my system, the sale is made during discovery.
Okay.
Pretty much, if you ever hear me closing, youβre like, βWow, thatβs β¦ It sounds like a weak type of a close,β because really, all I do is ask them for money, and they say yes.
They typically say yes, so it doesnβt have to be too fancy because if I did everything else the right way with low pressure sales, I know when Iβm going to be getting a sale at the end. Then, I go into presentation or presenting phase, and then itβs the close.
Now, the other thing, a lot of times, I see salespeople do is theyβll mix up the discovery and the presenting.
A lot of times, people are keen on presenting their offer because theyβre like, βMan, I know my product is awesome. Itβs great,β and then they start presenting too soon, before they find out what they need.
Thatβs why you get objections at the end with low pressure sales because if youβre not addressing what peopleβs needs are like if Iβm going into car dealership to buy a car and my main thing is I need to make sure that thereβs good safety elements, Iβve got 2 kids.
I want to make sure that the airbags β¦ the side airbags, the crumple zones, those things. Those are my priorities, and the sales was talking to me about cup holders and stereo β¦ You know what I mean? Stereo system.
Yeah.
Thereβs a disconnect there, and Iβm just going to tune out and have objections later. Whereas if you can focus on what their needs are and make those connections throughout your presentation using low pressure sales, itβs almost like, βMan, this makes a lot of sense.β Thatβs the way I go. I connect with people, discover, and then present, then I close. Thatβs how the whole low pressure sales process looks.
Okay. Iβm going to dig into a few of those low pressure sales sections, so connecting. What do you mean by connecting? What are you doing to connect with somebody? They pick up the phone, you pick up the phone. What does a connection look like?
All right. Hereβs one thing that I teach my students about low pressure sales. Even though weβre there to help them, one thing that I found from talking with thousands of students that Iβve had is that too many of them, when they first start talking to people, they talk to them about being a friend.
Theyβll talk about the weather. Theyβll talk about the sports and things like that. I donβt really count that as connecting. What I share with my low pressure sales students is when you get on the phone with someone, itβs always best to be an expert. Come in as an expert.
Hereβs what I mean by that. Now, I donβt teach anything about cold calling, so my clients, when I work with them, if they have any type of cold calling type of process, I show them how to do some sort of lead generation and put them through a funnel to warn them, βOkay. When youβre cold calling people, to me, itβs not the best use of time, and thatβs not what this system is set. This is not for a cold calling type of call center or phone team.β
What I have myself β¦ Letβs say we just use that example I do with the Facebook ad to the webinar to the strategy session.
What I share with my low pressure selling students is before yourself or your phone team on the phone, take them through a thank you page or have an email sequence in there where they can go to see some videos of testimonials like a testimonial page that talks about you, or if itβs several people on a team talks about how well the team has done in addressing their needs, especially their past β¦ current customers, people can give you testimonials.
When you enter into that first conversation, rather than them not knowing who you are, theyβre like, βOh, okay. This is Derek Gehl. He knows what heβs doing. He knows what heβs talking about.β
Thatβs the first thing when I talk about connection is to put that as a warm up process, so when you enter into that conversation, they know who you are and know that youβre not just some schmoe walking out the street.
Really, what I do when I first speak with someone, what Iβll do is Iβll introduce myself. βHi. This is Tiji Thomas with XYZ Company. Iβm just giving you a call. It looks like you want us to give you a call, a follow-up on a webinar that you β¦ but let me just start by asking you, Derek. What was it about the webinar? What was it about the website or whatever the thing is that really attracted you or made you to sign your name down there and ask for us to call you back? What was it that you saw?β
Right off, Iβll ask them because I want to start finding out.Their time is valuable. Mine is valuable. I want to find out how Iβm going to be able to help this person, so I donβt do a whole lot of small talk.
Now, if they start with some small talk, then yeah. Thatβs fine, but I donβt want to spend a whole lot of time on that. I want to start making a connection here. I want them to know right off the bat I want to know about them.
Iβm not going to spend a lot of time talking about how great I am. They already saw the testimonials, the video, and so they know that I have produced results or that people have favorable things, so Iβm not going to spend a lot of time on me. I want to say, βWhat is it that attracted you?β
Then, Iβm going to start listening to what they said and really listen. Not just ask, and then move on to something else. I want to find out what they said. If youβre selling some sort β¦ a funnel. Letβs say that youβre selling a funnel, and theyβre already online.
Theyβre trying to make some money. Theyβre like, βOh, well, it looked really nice, the way the funnels are set up and done. Iβm having trouble with my business, and I really need a new way to get customers covered on the back end.β
Then, I can follow up with that. βOkay, so tell me a little about your business. Now, what exactly are you selling? Are you having some problems getting the conversions where β¦?β
I can try to find out some things right off the get-go about the problems that theyβre having, and then what I try β¦ and now, this is where some of the things that I do differ from some of the other low pressure sales guys even that use question-based approaches.
A lot of times, people focus on the features of a program, and hereβs the thing: whether they come in because their funnel was lacking, whether theyβre coming because itβs a 6-week diet implement β¦ some sort of βChange My Body In 6-Week Program,β or whether itβs network marketing, nobody is coming in really saying, βI want to become the best network marketer,β or, βI want to be the best student you ever had.β
Itβs typically, βI want to make more money. I want to make money. I want to lose weight because I canβt get a date.β Thereβs usually some underlying thing that I want to get out, and thatβs what I typically focus on. I donβt spend a whole lot of time talking about metrics of this, and this, and that.
I really look at this whole low pressure sales process almost like a superpower because if you do this the right way, it almost doesnβt matter what the product or service is because your focus is going to be on them.
I get them start dialoguing with me. I want to find out, βOkay. They got some issue with the funnel,β and then Iβll start asking more about, βWell, how is this thing going for you?β
If they start telling me, βWell, my wife is getting all upset at me because Iβm spending hours after hours after bedtime on the computer. She wonders the heck Iβm looking at, and it is causing discourse in our marriage.β I want to pull that out.
Iβll say, βWell, how does that make you feel?β Iβm going to say, βWhen youβre doing these other programs, were you trying to find a way to get this thing done and youβre not where you want to be? How has it impacted your life? How has it impacted your work schedule?β
Iβm going now from connecting with them, Iβm going more into discovery because I want to start finding out really what their needs are, and part of the reason Iβm wanting to find these needs is I want them to listen to it also.
I want them to hear themselves, and thatβs why I ask a lot of questions that I want them to answer and take as much time to answer because this is where the sale is made. Theyβve got to know truly what theyβre paying.
Itβs not that they need a new funnel β¦ that they need a way to get from racking up debt on their credit cards, or this, or that, and start making some money because thatβs going to make a lot of their pain go away because they donβt have to worry about β¦ they wonβt be stressed out.
The wife will be happy. They can maybe leave their job that theyβre having to travel β¦ spending an hour and a half in traffic each way. Theyβre not seeing their kids. Those are the things that I want them to β¦ If thatβs what their true pain is, they need to realize it that itβs not just the funnel. Itβs a lot deeper than that. Does that make sense?
Yup, that makes perfect sense. Thatβs going through the discovery phase in low pressure sales. Youβre trying to find that problem and pull those out.
So youβve gone through that process, you understand whatβs really making them tick, what are the pain points there? How do you use that then in the presentation portion because you say you donβt β¦ you really use features to sell?
Most people think, βWell, presenting. Iβm going to present my product,β right? βIβm going to present all the features and benefits,β but how do you utilize what youβve discovered from that process?
Yeah. Itβs actually pretty simple. When you go in through the discovery part of low pressure selling, theyβre going to tell you really what their pain is, so theyβre going to tell you what they want. Okay?
Youβre going to find out and theyβre going to find out, so what I do with like friends is β¦ Iβm in the biz-op space and I still do high-ticket sales myself, so when I do go through the discovery, I ask them a lot about β¦ since Iβm dealing biz-op space, people are typically working. Theyβre already working full-time, and theyβre trying to start an internet marketing or network marketing company.
What I do is I try to find out why theyβre even coming online or why are you coming online? Iβll have some questions about, βWhat is it that you do? Okay, and how long have you been doing it?β
One quick thing I want to let people know about, when you ask people a question, especially about their job, just because theyβre coming online to look for a job, donβt assume that they donβt like their job. Okay?
Right.
Thatβs a big assumption that some of the students I work with make, and so it really hurts them, but I will tell you this. There is typically some kind of disjoint that individuals go through or something is not there. Something is lacking or something is missing.
When I started asking about their job, theyβre like, βOh, man, I really love my job. I love working with kids. I love changing kidsβ lives.β
If you go on thinking, βOh my god, this guy was telling me he hates his job,β one question I ask is, βWell, that sounds really great. Let me ask you this, so if there was something you could change about what you do, what would that be?β All right?
Mm-hmm.
I ask them, βWhat is something that you could change about your job with something?β Then, they may say, βWell, yeah. Sometimes, yeah, I come up with ideas and my boss doesnβt like it,β or, βThe commute is really bad,β or, βI love my coworkers, but I canβt stand my boss.β
Again, you want them to tell you these things, and then you start asking, βWell, how does that make you feel? You come up with all these great ideas, and your boss just turns them β¦ just throws them off to the side. Does that have an impact on you?β Then, you get them to start talking about this type of things. All right?
Whatβs happening now is youβre asking these questions. Youβre getting data, so youβre getting data about their job, their family life.
Letβs say they said that because theyβre sitting in traffic that their kids are usually doing homework when they get home and they donβt get a chance to spend as much time. Then, theyβll go on a date with their wife once in 6 months.
All these things are coming out, so what I do then is I ask β¦ Iβll give your listeners β¦ Since youβre a nice guy, Derek, Iβm going to give you one of the big components of my system, which is I have something I call βthe 100% question.β
This is the transition that I make from discovery to presenting, and this also is why I really know where I stand in terms of sales β¦ getting the sale at the end or really not.
What the 100% question isβ¦ so really, what I do is I dig a little bit more about their job. Iβll ask them some questions. I want them to know. I really want them to know what theyβre going through because a lot of times, people donβt know that β¦ they really donβt.
They may think they do, but till they start talking about it and they hear about it themselves, theyβre really not going to know.
If theyβll tell me, Iβll answer, βHow long have you been working there? Do you enjoy β¦?β I go through that process and ask, βWell, how much money youβre making now?β
Theyβll say, βWell, I make $3,500 a month.β
I said, βOkay,β and then Iβll say, βWell, how much money would you like to β¦ if I didnβt say β¦ if I said there was no cap that you had on your income, what would you want to make in your first year of internet marketing or network marketing?β
They say, βWell, I donβt want to make β¦ Easy, $100,000,β so I said, βOkay. Well, at your current job right now, how many years would you have to work there for you to get your $100,000?β Then, theyβll usually just stop and they go, βWow, well. No, Iβm never going to do that. Thatβs not going to happen.β
Again, the question is really designed because I want them to see, βHey, if you stayed β¦β and Iβll even ask them that. Iβll say, βDo you see yourselves doing that for so many years, or do you really think youβre going to be able to change that, or if you donβt change it, will you be okay with it? Will you be okay? Is that something youβre going to settle for to do something like that?β
Iβm trying to get them to see what situation that theyβre in, what theyβre going through, and then the transition that I make is β¦ and the reason I called it βthe 100% questionβ is 100% of the time that I ask it, Iβve always gotten a yes.
Itβs like, βSo, let me ask you. If you can find a business where β¦ if you had ideas, you can bounce them on people that actually will listen to them, or you wouldnβt have to drive and sit in traffic for 2, 3 hours and miss the evening time with the kids, and you can find a way to have the date with your wife that you havenβt have a date with 6 months. If you can find a business that can give you all those things, thatβs something that youβd want to hear about and be interested in maybe?β
Thatβs the transition that I make.
Right, right. Itβs a question that β¦
It goes right into the presenting part of low pressure sales, and hereβs another thing. I donβt like to oversell, whereas some people at that point go, βOkay. Let me tell you about my awesome business.β
What I do is, βWell, what I can do right now is if you β¦ if itβs okay with you, is just tell you a little bit about this program that you wanted to find out about and may or may not be right for you, but just listen to it and just let me know what you think.β
I really downplay it. I do a lot of takeaways too. I do takeaways. I do future pacing. I use different low pressure sales techniques. The course Iβm putting together is going to have a lot more of this, and itβs really hard just to do it in about 45 minutes or so.
Yeah.
Thereβs a little bit more to it, but I transition right into the presentation, and the presentation part of the low pressure sales process really honestly is not that long. It really is not. Itβs just I tell them whatever our product is. I tell them really what it is that we do, how we started, and that other people have been succeeding with it. Itβs pretty simple.
I do help people in script development, so I work it out where I can do the script with them to let them know how to present it. Itβs really, really soft, and then from the presentation β¦ so the discovery is the longest part.
Presentation is not that long because you donβt want to β¦ It just sounds β¦ itβs just an oversell, but what youβre doing with your presenting is now that you know what their needs, was start talking about the connection to your solution.
If youβre using low pressure sales to sell a funnel like a done-with-you or done-for-you funnel, then theyβre talking about, βwell, I need to make money. I need somebody to hold my hand because I canβt do this myself. Iβve tried it. I bought the programs, and Iβm just shoved a lot of videos in my face. I donβt know what Iβm doing. I need to know that if I have a question that somebody will support me.β
Those are the connections that you want to make with this, βso weβve got an 8-week implementation, and itβs something that is really designed to help individuals with.β
In fact, weβve got current happy customers that were in the same position youβre in, Derek, just a few weeks back, and theyβre going through this process, so theyβve got somebody thatβs a guide and a coach thatβs working with them on a weekly basis where you can share videos and you can watch over their shoulder like what you were saying, right, Derek?
Also β¦ then thatβs it. Then, you start telling them all the things about the business that directly answer what their needs are.
See, so what β¦ again, what itβs showing them is, βHey, this guy cares because first off, heβs listened to all the things Iβve told them that I have issues with,β and youβre just listening. Iβve had people crying on the phone with me, literally, because theyβre like, βMan, nobody has asked me these questions before. Nobody has even took the time to listen to this. Theyβre so busy wanting to tell me all β¦β
Iβve had people that have bought products from me, and at the end, theyβre like, βMan, I donβt even know what the heck I just got. I really donβt know what I bought. I know Iβm really excited about it. I love it, and I know Iβm going to get the support, but honestly, I donβt know what I got. Can you tell me everything again?β
Thatβs after the sale, so low pressure sales is a very powerful system. Itβs hard in just a short time to really β¦ and thatβs why Iβm making β¦ when I do my entire system, itβs going to be like a 6-month or a 12-month type of support where Iβll help people.
To me, everyone is a salesperson. Like you said earlier, sometimes, people just donβt want to sell a certain way. They donβt want to use high-pressure, and thatβs one reason people stay away from sales, whereas Iβd work with students that have never sold before, but they like to help people, and boom. Low pressure sales is great for this.
Before they know it, theyβre already a master salesperson and making good commissions from low pressure sales because they learned it from a way that they donβt have to get sweaty palms and get nervous about what theyβre going to say or they can go to sleep at night.
I sleep like a baby every night. Every night I go to bed, I donβt have any problems going to bed because I donβt ever get nervous about it when I do.
Then, from there, I just really go into the close. I donβt really get objections. Thatβs the other thing I was going to tell you. If you do low pressure sales the right way, you donβt really get objections.
I donβt get the, βI need to think about it, and give me a couple days,β or, βCan I sign up later?β Now, Iβve done things where I β¦ for some of my students to get those, I created responses to those type of objections, but usually, at the end of mine is, βMan, I really want to do this. Help. I need money. Help me get the money to do this, but I want to do it.β
I usually end up just helping people try to fight funding as opposed to overcoming objections and wasting β¦ spending a lot of time doing that.
Okay, so youβre not using any of the typical urgency, scarcity? Just not required with low pressure sales?
No, I donβt.
Thatβs brilliant. Low pressure sales is such a nicer, nicer way to sell. One of the things that β¦ as Iβve been listening to you walk through this process, and Iβve been writing notes down. I think one of the key skills that I think a lot of people fail at this is actually learning how to listen.
Really, what you do really well is really listen to people, and I canβt tell you how awesome that is. Youβll get on a call with the salesperson or something like that, and they may even ask you questions, but they donβt really listen to the answer. You can tell theyβre following a script, and they have to follow the script down the road, but what Iβm hearing from you is you donβt have scripts per se.
No, I do use scripts for low pressure sales, and I actually recommend scripts, but I donβt recommend what you just said. I donβt recommend just reading like youβre calling a call center like youβll say something, then you can hear the gap like a 3-second pause and they go, βOkay, Mr. Thomas. Nice to have you with the β¦β Youβre nothing like that. No, no. I do think scripts are good for low pressure sales.
Now, I donβt think you should just read verbatim. Thatβs why the conversation is important in low pressure sales.
The thing that you said about listening is so true. Thatβs why I tell my low pressure sales students to practice, practice and know the framework, so you donβt read because you never want to end up reading. You want to listen.
Now, the thing about listening is when 2 people are talking, for example, they go through their weekend. They meet out at their water cooler to talk about their weekend.
I go, βHey, Derek. Hey, man. How you doing? Did you have a great weekend?β You like tell me, βOh, man. Tiji, I had an amazing weekend,β and then youβd go on for like 5 minutes. Then, Iβm thinking, βOh my gosh, I just asked this guy how his weekend was, so I can tell him about mine.β Thatβs what a lot of people think, right?
Β Yeah.
Theyβre just like, βMan, when is he going to shut up so I can tell β¦?β What happens when 2 people are talking β¦ Theyβve actually done studies on this. About 40% to 45% of the time, when 2 people are talking, the other person is thinking about what to say. The other 40% to 45%, theyβre thinking about when they can butt in to the conversation.
Youβre only really getting heard 10% of the time.
Wow.
When you talk to somebody, you want to get heard at what percent?
Dude, youβve just ruined all future conversations for me. I feel like thereβs no point talking. Nobody is listening anyway.
Thatβs the crazy thing, so what I do is β¦ and thatβs why β¦ hereβs the thing. My system is fairly easy to learn, but there are some disciplines that I want my low pressure sales students to have because theyβre so powerful, and one of them is listening.
Sometimes, students ask βHow do you listen, or how do you listen to everything they say?β
I say, βWell, imagine that you really want to help this person. If you want to help this person, what would you do?β
βOh, yeah. I would listen.β
Exactly, so sit there and β¦ The reason that I can come back and I ask different types of questions to people is β¦ Letβs say somebody β¦ It says on a script, just any script, βAsk the person what they do,β and they go, βIβm a β¦ I work in a warehouse,β right?
Mm-hmm.
The next thing they may say, βOkay. Well, how long youβve been doing that?β but I like to know a little more deeper. βThereβs a lot of jobs in the warehouse, so what is it that you do in the warehouse?β
βWell, Iβm a forklift operator.β
βOh, okay. Is that dangerous?β
Again, nobody β¦ people donβt get asked these questions. You ask them one question, typically, the go on. Right off the bat, when you ask these questions, that person β¦ βWell, this guy, is he serious? He wants to hear about this stuff?β
Genuinely, I do. I want to know what they do. I really donβt know how to help these people. The way Iβm going to know how to help them is I want to know what their situation is
and I want them to know, I want them to hear themselves, tell themselves what β¦ if itβs dangerous, that they worry about the dangers, that their back is hurting.
If theyβre worried about crates falling on them, I want to know about that, and I definitely want them to know that thatβs something β¦ βWow, this is crap. Iβm listening to this. This is pretty intense.β
This is very hard. Itβs hard for the average person just to listen because weβre so β¦ Itβs just the microwave society, right? Everyone is used to just getting answers quickly or, βMan, I donβt have time to wait for this guy to respond. Iβm going to have to say something.β I learned it really early on in my marriage. It was my 19 years yesterday. My wife and I got β¦
Congratulations.
Thank you. In my very first year of marriage, she really set me straight. As a man, you could probably relate to some of these because Iβve met your beautiful wife.
I donβt know how long you all been married, but my first year, I wanted to help her with everything. She told me a problem, I was like, βGreat. Hereβs what we can do,β and she always got mad at me. You know where Iβm going β¦?
Yeah.
For the guys that are single out there, weβll give you some free advice here is as much as men want to help, women want to be heard. Okay? Thatβs what you want to remember. Women want to be heard. They donβt want to be helped. They want to be heard, so I learned very young when I was wanting to go and help her that I just need to listen to her.
Again, Iβve had all these things happened. It really helped me with sales, but thatβs one of the keys is once you become a better listener, you will become a better salesperson. Thatβs just β¦ look at it.
Yeah. Massively true, massively true. All right. Now, to wrap things up β¦ First of all, youβve given us a ton of information, and Iβm grateful for that, and I thank you. Now, where can people find out more about low pressure sales, and whoβs this right for?
This is right for anyone that wants to do low pressure selling on the phone, or anyone that is β¦ if youβre at network marketing and part of it is getting people to join your team, you can do this.
Itβs really designed for a high-ticket product, but if youβre selling something for $500, $1,000, low pressure sales will work for that also.
You literally can use low pressure sales for almost any type of price range. You have to adjust different things⦠because I know friends that have $1,000,000 and $3,000,000 a year coaching programs that sometimes, you may have to touch ⦠when I say touch, it means talking to people more than one time.
Most people can do a one-call type of close with this, but hereβs the thing I tell people. If youβre looking for a quick fix, if you are saying, βWell, Iβm going to do high-pressure. I just want to come in and just maybe learn a couple of techniques,β this most likely will not work for you.
This is a holistic approach to sales, so people that are naΓ―ve β¦ if youβre close-minded, if youβre thinking, βWell, I know how to sell, and Iβm going to check it out,β low pressure sales is not for you either.
Low pressure sales is for the people that are very coachable, people using β¦ integrity, non-technique-based selling. Those type of individuals will really flourish with this.
Iβve had students that go through this and go, βOh my gosh, this just makes β¦ Itβs just common sense. The things that you share are just β¦ It just makes sense.”
Now, of course, low pressure sales is not just about asking questions because I think some β¦ most sales Iβve done, Iβve got asked questions, but itβs how you ask questions.
This is what I call βdiscovery sequences,β which are like questions that you ask in sequence that give some depth. Itβs like having β¦ like peeling layers of an onion. You want them to see whatβs underneath the next layer. Whatβs underneath the next layer?
Depending where you are on discovery, you may want to ask some discovery sequence questions. So what Iβm doing is Iβm working on a membership site now. Iβve got a product. I donβt really advertise it a whole lot.
Iβve been working behind the scenes with a lot of people in the marketing space, help them out, but Iβm rolling out something, Derek, the next probably 30 to 45 days, my goal to have this launched, and itβs called βThe Unselling System.β
If you go to unsellingsystem.com right now, I think the way my web guys got it set up is you can get on a notification list, so that when that comes out, I can let you know about it.
The other thing is if you go to tijithomas.com, which is just my name, T-I-J-I-Thomas.com, thereβs actually a contact tab there where you can just fill out your information. You can send it to me that way also, and then I can just give you notification. Iβm real excited about this low pressure sales project.
Iβve been working on it for a while now, and itβs really going to be like a membership type of community where Iβm going to have part of my No Pressure Sales System in there.
Iβm going to have some webinars that Iβve done that have been very, very powerful and successful that people have implemented. I would have a lot of what I call βbite-size training videosβ about 3 to 5 minutes, so people learn how to β¦ the different parts of discovery or learn how to overcome objections, they can go right in on and find that.
Iβm going to have group coaching, and thatβs one thing Iβm excited about because my time right now is very limited with the different things that I do, so I donβt have the time to individual coaching as much as I want to, but Iβm going to have group coaching.
We have hot seats and things where weβll have somebody come and tell us what their business is, and Iβll put him on a hot seat, and weβll ask questions, and Iβll β¦ Weβll have different people doing that throughout.
Weβre not sure if itβs going to be a 6-month or a 12-month type of program, but for people that are really open, they want to learn how to β¦ even if youβre not selling now, if you have a desire to learn low pressure sales, if youβre in a marketing program right now, you know, man, I need to start making money. Just doing β¦ sending traffic to a web page is not working.
When I first got online, Iβm not the biggest tech guy in the world, but I figured out quickly, βHeck, I know how to talk to people. I need to start talking to people.β
I had a simple funnel built where they put their name, and then their name came to my auto-responder. I would just email them, βHey, hereβs my number. Call me,β and thatβs what I would do.
If you think that, hey, you can get out a little bit of your comfort zone and you can start talking to people, if you use what I teach you, youβre going to easily get on the phone and start making conversions. Iβve had many, many people do that.
Again, so if youβre open-minded, if youβre coachable, and if you sell on the phone, and you have to be β¦ I really like working with high-integrity people, people that are selling a product β¦ no scammy stuff and all that.
This is just β¦ really, individuals who want to take a product or service that they really believe in and want to learn how to do it from zero to wherever they want to go. I think theyβd be ideal for this.
Fantastic. Okay. As always, Iβll post those links in the show notes. Thank you so much for all your sharing today and all the low pressure sales tips that youβve imparted to our audience. Greatly appreciate.
Absolutely. You represent your group very well, Derek. Those are great questions. Sometimes, I do a podcast and sometimes, the questions I get are a lot, lot more generic. You, those were great questions that I think Iβm β¦ I know that your listeners got a lot out of it from that, so awesome. Awesome.
This is totally unscripted, right?
Yeah, absolutely.
I love those questions. Itβs something I think your listeners got a lot of benefit out of.
Fantastic. All right. Thank you so much. All right, everyone. That was Tiji Thomas, and as always, any of the links, as I said, that we mentioned will be included in the show notes along with the entire transcript of this episode.
As always, if you like what you heard, make sure you leave us a review on iTunes or SoundCloud. That is the fuel that gives me the momentum and motivation to continue making this the best info-packed podcast for digital entrepreneurs.
Now, itβs time to take all of those selling tips, tools, and strategies that you learned here today and apply that essential ingredient, and that ingredient is action.
As I said before at the beginning of this interview, if you want to really scale your revenue, one of the things that I would highly recommend is finding a way to add a high-ticket product to your backend, but if youβre going to do that, you need to learn the skills to sell those products, and the traditional sending emails and webinars when you get into those $1,000-plus products isnβt always the way to do it.
If you want to see real results, taking the system that you were exposed here today and applying that, getting on the phone, and as you scale up, finding other people to get on the phone and train them to do these things for you is the way to do that.
Go forth, take action, and make your lives and business extraordinary.
This is your host, Derek Gehl, signing off.